Why These New PalmPOS Features Matter for Your Business

Running a business today isn’t just about collecting money at the counter. You need: The latest AutoCount PalmPOS release is designed exactly for that. Besides improving the front-counter experience, it now connects even better with AutoCount Cloud Accounting, giving you real-time visibility of your sales and collections. In this blog, we’ll walk through the new features of AutoCount PalmPOS and how they can help you increase sales, speed up operations, and tighten financial control. New 12- & 24-Month Subscription Plans – Lower Cost, Easier to Start One of the biggest barriers to upgrading POS systems is cost. To make it easier for SMEs to get started, PalmPOS now offers: Both options are cheaper compared to shorter-term plans, so you can: If you’ve been delaying a POS upgrade because of budget, these new subscription options make it much more affordable to start now—and enjoy all the new features immediately. New Credit Sales Functions – Track Debtors & Unpaid Bills Clearly If your business allows customers to buy on credit, you’ll love this. PalmPOS now comes with enhanced credit sales functions: Why this is powerful for you In short, PalmPOS doesn’t just record the sale; it helps you manage your credit customers professionally and keeps your accounts accurate. Custom Payment Methods – Even for Personal Touch ‘n Go & Other Channels In real life, not all payments go straight into your main bank or cash drawer. Sometimes: With the new PalmPOS, you can set custom payment methods. For example: You collect payment to your personal Touch ‘n Go account – you can create a custom payment type for it in PalmPOS. These custom payment types will still tally correctly with AutoCount Cloud Accounting, so you can: This gives you realistic, flexible payment tracking while keeping your books neat and accurate. Enhanced Billing Screen – Faster, Smarter, More User-Friendly PalmPOS has already been improved in earlier updates to make billing smoother. These enhanced billing functions are still some of the biggest selling points: a) One-tap item selection b) Long-press for quick editing No need to jump through multiple screens. Your staff can correct mistakes or adjust orders within seconds, keeping queues moving and customers happy. c) Open Product with Amount Calculator For flexible items (e.g. open items, custom amounts): d) Fast Cash Function (RM5, RM10, RM20, etc.) When customers pay in cash: This cuts down waiting time and helps reduce calculation errors at the counter. e) Print Receipt & e-Invoice (On Screen or Printed) PalmPOS supports: This means your business is better prepared for e-Invoice requirements, and your customers receive clear proof of purchase whether they prefer digital or printed format. f) Flexible Discounts You can apply: This makes it easy to run promotions, offer special prices, or give VIP discounts while still keeping your records accurate and transparent. g) Hold Bill & Recall Bill For busy environments (restaurants, cafes, minimarts): This prevents confusion when a customer needs to check something, adds more items, or steps away from the counter. h) Clear Bill If a transaction is cancelled completely: All these billing features work together to make your front-end operations fast, flexible, and staff-friendly, which directly improves customer experience and sales. Cloud Backend – Access Key Reports from Any Device, Anywhere Behind every strong POS is a strong backend. PalmPOS connects to a cloud backend that you can log in to: This is where you get real-time visibility of your business performance through powerful reports. Payment Reports These reports help you tighten cash control, reduce fraud risk, and make daily closing much smoother. Sales Reports With these reports, you can make data-driven decisions instead of guessing: POS Posting to AutoCount Accounting – No More Double Entry If you subscribe to the Accounting package and above, you will see a new POS Posting window. From this window, you can: That means: This full integration helps your accountant and your management team stay on the same page – everyone is looking at the same figures, updated from the same source. How These Features Help You Sell & Grow Let’s tie it all together from a business & marketing perspective: All of this makes AutoCount PalmPOS not just a POS system, but a complete sales & finance backbone for your business.

How to Add Malaysia e-Invoice QR Code to Your Existing Report in AutoCount Accounting

With the introduction of Malaysia’s e-Invoice system, it’s crucial for businesses to update their document formats to include the QR code and validation link as required by LHDN. While AutoCount Accounting comes with default e-Invoice-ready templates, many long-time users already have custom-designed reports that do not yet include the QR code. This guide will show you how to easily copy the QR code and validation text from a default e-Invoice report and paste it into your existing custom report. This ensures your business remains compliant without redesigning your layouts from scratch. Steps to Add QR Code 1. Open Report Designer Go to Sales → Invoice. Click Report → Design Document Style Report. 2. Copy QR Code from Default Report Find and select default e-Invoice-ready report such as Invoice (Malaysia e-Invoice) → Click Design. Scroll to the bottom of the layout. Select both the QR Code and Validation Text. Right-click → Copy. Close the report. 3. Paste into Your Existing Report In the same designer window, find report format you are currently using (your custom layout) and click Design. Scroll to the bottom. Right-click → Paste to insert the copied QR elements. 4. Show Validation Text Only When Available To prevent the validation text from showing unnecessarily, we’ll set it to appear only when a QR Validation Link is available. Click the Validation Text. In the Properties panel → Scroll to Scripts → Expand Before Print → Click New. This action opens the Scripts editor. In the script editor, paste this inside the { }: XRLabel label = sender as XRLabel; if (GetCurrentColumnValue(“EInvoiceValidationLink”) == null || GetCurrentColumnValue(“EInvoiceValidationLink”) == DBNull.Value) label.Visible = false; else label.Visible = true; × 5. Save the Report Click Save, and you’re done!Now the QR code and validation text will show only when the invoice is validated.   Done! You’ve successfully added the Malaysia e-Invoice QR Code and Validation Text to your custom report in AutoCount Accounting. Apply the same method to Credit Note, Debit Note, or any other document that requires e-Invoice output.

Common e-Invoice Issues for New Users

With the rollout of e-Invoice implementation for third batch businesses — especially those with annual revenue above RM5 million — we’ve received a lot of valuable feedback from our users. As more companies begin issuing e-Invoices through AutoCount Accounting software, some common technical challenges have emerged. To help everyone get ahead of these issues, we’ve compiled a list of frequently encountered problems along with recommended solutions. 1. Error Message: “Document consist item (item code) that must generate e-Invoice, does not allow Consolidated e-Invoice” Why it happens:This occurs when an item is marked as “Must Generate e-Invoice”, but the document is set as Consolidated — which isn’t allowed. How to fix it:Go to:Item Maintenance > Edit Item (specific item) > Uncheck “Must Generate e-Invoice” > Save 2. Error Message: “Invalid, submission failed. Submit document error: 403 – Forbidden” Why it happens:This usually relates to incorrect or incomplete settings in the MyInvois Portal, particularly the intermediary setup. How to fix it: Log in to the MyInvois portal Navigate to Intermediary Setting Ensure the intermediary is added correctly with a valid date range Make sure all permissions are enabled 3. Error Message: “Invalid, submission failed. Submit document error: The authenticated TIN and documents TIN is not matching” Why it happens:Your company’s TIN or BRN number in AutoCount does not match the information in MyInvois. How to fix it:Contact LHDN (IRB) to confirm your correct TIN and BRN. Once verified, update the information in AutoCount under your company profile. 4. Issue: “No status shown in e-Invoice column, document not submitted even after e-Invoice start date” Why it happens:If Relaxation Period is enabled, all documents are treated as consolidated and won’t be submitted for e-Invoice validation. How to fix it: Disable Relaxation Period Edit the document > go to Edit Tab > Uncheck “Consolidated” Save and resubmit 5. Error Message: “Invalid, submission failed. Issuance date time value of document is too old that cannot be submitted” Why it happens:Documents must be submitted within 72 hours of the issuance date. Older documents cannot be submitted without an update. How to fix it: Edit the document Go to Edit Tab > e-Invoice Issue Date Time Change the issue date to today’s date Save and submit 6. Error Message: “Unable to use License due to AIP ID not yet activated in AIP Server” Why it happens:This error occurs because the e-Invoice module license has not been activated. Without activation, the system limited for 30 e-Invoice transactions only. How to fix it:If you have already purchased the e-Invoice module, please activate it by following the link here.

LHDN Delays e-Invoice Implementation Timeline

The Inland Revenue Board of Malaysia (LHDN) has officially revised the e-Invoicing implementation timeline, giving businesses and especially SMEs – additional time to comply. New e-Invoice Implementation Timeline (Updated 5 June 2025) Annual Turnover (RM) New Deadline Over 100 million 1 August 2024 (unchanged) 25M – 100M 1 January 2025 5M – 25M 1 July 2025 1M – 5M 1 January 2026 Less than 1M 1 July 2026   These extensions provide a longer transition period, especially for SMEs and micro businesses. Why the Delay Matters for AutoCount Users More Time to Prepare SystemsAutoCount users now have more breathing space to upgrade and test their systems.For system upgrade from older version 1.9 to the latest e-Invoice–ready version, you may be entitled to a 35% discount under the current promotion. This is the ideal time to plan ahead and secure savings while ensuring compliance. Thorough Testing & IntegrationUsers can begin testing AutoCount’s e-Invoice features, validate sample submissions, and fix any errors early. Training & SOP DevelopmentBusinesses can plan early staff training sessions, build standard operating procedures, and test internal workflows without the pressure of rushed implementation. HRDF Claimable TrainingGood news for HR and finance teams: training related to e-Invoice software and process implementation may be claimable under HRD Corp (HRDF). Businesses are encouraged to plan and register early for eligible training programs. Upcoming MSME Grant (Expected July 2025)To further support digital adoption, the government is expected to open applications for a grant targeted at MSMEs starting July 2025. This grant may help subsidize the cost of e-Invoice software implementation and training. What AutoCount Users Should Do Now Update Your SoftwareEnsure you’re using the latest version of AutoCount Accounting or POS that supports e-Invoicing modules and API integration. Plan Early TrainingIdentify team members involved in finance, sales, and billing, and enroll them in certified e-Invoice training (preferably HRDF-claimable). Pilot the ProcessBegin simulating e-Invoice issuance with dummy data to understand the flow and technical validations required by LHDN. Apply for Digital GrantsStay alert for the MSME grant opening in July 2025. Prepare necessary documentation and quotations in advance. Monitor LHDN & AutoCount AnnouncementsRegularly check official updates from LHDN and AutoCount regarding schema changes, testing environments, and live onboarding. Final Word The extended e-Invoice timeline is a window of opportunity—not a reason to delay preparation. AutoCount users should act now by preparing their systems, applying for government grants, and arranging HRDF-claimable training to ensure smooth and compliant implementation before their respective deadlines.