With the rollout of e-Invoice implementation for third batch businesses — especially those with annual revenue above RM5 million — we’ve received a lot of valuable feedback from our users.
As more companies begin issuing e-Invoices through AutoCount Accounting software, some common technical challenges have emerged. To help everyone get ahead of these issues, we’ve compiled a list of frequently encountered problems along with recommended solutions.
1. Error Message:
“Document consist item (item code) that must generate e-Invoice, does not allow Consolidated e-Invoice”
Why it happens:
This occurs when an item is marked as “Must Generate e-Invoice”, but the document is set as Consolidated — which isn’t allowed.
How to fix it:
Go to:
Item Maintenance > Edit Item (specific item) > Uncheck “Must Generate e-Invoice” > Save
2. Error Message:
“Invalid, submission failed. Submit document error: 403 – Forbidden”
Why it happens:
This usually relates to incorrect or incomplete settings in the MyInvois Portal, particularly the intermediary setup.
How to fix it:
- Log in to the MyInvois portal
- Navigate to Intermediary Setting
- Ensure the intermediary is added correctly with a valid date range
- Make sure all permissions are enabled
3. Error Message:
“Invalid, submission failed. Submit document error: The authenticated TIN and documents TIN is not matching”
Why it happens:
Your company’s TIN or BRN number in AutoCount does not match the information in MyInvois.
How to fix it:
Contact LHDN (IRB) to confirm your correct TIN and BRN. Once verified, update the information in AutoCount under your company profile.
4. Issue:
“No status shown in e-Invoice column, document not submitted even after e-Invoice start date”
Why it happens:
If Relaxation Period is enabled, all documents are treated as consolidated and won’t be submitted for e-Invoice validation.
How to fix it:
- Disable Relaxation Period
- Edit the document > go to Edit Tab > Uncheck “Consolidated”
- Save and resubmit
5. Error Message:
“Invalid, submission failed. Issuance date time value of document is too old that cannot be submitted”
Why it happens:
Documents must be submitted within 72 hours of the issuance date. Older documents cannot be submitted without an update.
How to fix it:
- Edit the document
- Go to Edit Tab > e-Invoice Issue Date Time
- Change the issue date to today’s date
- Save and submit
6. Error Message:
“Unable to use License due to AIP ID not yet activated in AIP Server”
Why it happens:
This error occurs because the e-Invoice module license has not been activated. Without activation, the system limited for 30 e-Invoice transactions only.
How to fix it:
If you have already purchased the e-Invoice module, please activate it by following the link here.